Returns & Exchanges

At Millwoods, we want you to love your shoes. If they’re not quite right, we’ll do our best to make it easy.

Eligibility

To return or exchange, your shoes must be:

We can’t accept returns that aren’t in resalable condition.

How to start a return:
Visit the Returns & Exchanges link at the bottom of our website (or click here) for step-by-step instructions.

We don’t offer refunds on sale purchases. If we have the stock, we’re happy to exchange. If not, we’ll issue a store credit.

Items marked Final Sale can’t be returned or exchanged unless they’re faulty or incorrectly described.

Return postage is at your expense.
For your first exchange on a full-priced Australian order, we’ll cover the cost of shipping the replacement back to you.
Further exchanges will incur postage and handling fees (see our Shipping Policy).
International orders are final sale and not eligible for return or exchange.
Refunds are issued to your original payment method (less shipping costs).
Afterpay orders are eligible for exchange or store credit only — no refunds.
Once your parcel arrives, we’ll process your return or exchange within 7 business days and email you once it’s complete. Refunds may take up to 7 working days to appear in your account.

Millwoods Apparel Returns
Order #______
PO Box 160
COOLAMON NSW 2701

Nothing in our policy affects your rights under the Australian Consumer Law.
If your shoes:

You may be entitled to a refund or exchange.

More information is available here: ACCC – Repair, Replace, Refund

Once your order is placed, we can’t make changes — including:

Please double-check your details before confirming your purchase.